New upfront payment model and improvements to billing and organization configuration

New upfront payment system – full control over licenses

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The upfront model is a billing method in which an organization pays in advance for a specified number of licenses (employees) for a selected billing period – monthly or annually. This allows administrators to know exactly how much they are paying for and what budget they have available for a given cycle.

The minimum number of licenses for the first purchase is usually 10 users.

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How to start a subscription in the upfront model

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The paid plan is activated in the payment settings and consists of a few simple steps:

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The administrator selects a plan (e.g., Basic or Premium) and a billing period – monthly or yearly.

Then, they fill in the company details and contact information required for billing.

In the next step, they specify the number of employees for whom they want to purchase licenses.

After confirmation, payment is made by card through a secure payment gateway.

After a successful transaction, the plan automatically changes to Paid status, and premium features are activated for the purchased number of users.

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License management during subscription

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The upfront system allows for flexible management of the number of licenses during the subscription period, while maintaining clear billing rules.

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Increasing the number of licenses

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If the organization is growing and needs more signatures:

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The administrator enters a new, higher number of licenses in the settings. The change takes effect immediately.

The system automatically calculates a pro-rata surcharge for the remainder of the current period.

Once the difference has been paid, the new licenses are immediately available for use.

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Reducing the number of licenses

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In the event of a reduction in the team or demand:

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The administrator sets a lower number of licenses.

The change does not take effect immediately, as the current period has already been paid for in advance.

The new, lower number of licenses will take effect from the next billing period.

Information about the pending change is visible in the panel.

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Changing the billing period or price

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Changing the period (e.g., from monthly to annual) or updating the price list works in the same way as reducing the number of licenses. The new terms are planned and take effect from the moment the subscription is renewed.

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Canceling planned changes

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If the administrator plans a change (e.g., reducing the number of licenses) but decides to cancel it, they can do so directly in the subscription panel. After cancellation, the subscription will renew under the existing terms and conditions, without any changes.

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Subscription renewal and payment processing

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The subscription renews automatically at the beginning of each new period—monthly or yearly. The fee is charged to the linked payment card.

If the payment fails, the system will make further attempts. If the payment is not made, the subscription will be marked as Past Due, and the plan will be automatically downgraded to the free version. In this case, employee signatures will be deleted and central management features will be disabled.

Once the arrears have been paid and the payment method updated, the system will automatically restore the paid plan.

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Customer Portal – invoices and payment details

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Administrators have access to a dedicated Customer Portal where they can download invoices, update payment card details, and manage invoice data.

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Automatic refresh of organization data

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In this update, we have also improved the automatic refresh of organizational data. The Organization tab now supports automatic reinstallation of employee data and signatures, improved employee visibility, and seamless installation of branch variables, including for aliases. This allows you to maintain configuration consistency across your organization without manual intervention.

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Additional system improvements

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Gemini AI now works correctly with all new variables, which increases the efficiency of template generation and editing.

We have optimized billing calculations to more accurately reflect changes in licenses.

We have improved the rendering performance of large email template lists, which significantly improves the workflow for administrators in larger organizations.

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What the new upfront model means in practice

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The new upfront payment system introduces cost predictability, clear billing rules, and full control over the number of active signatures. Combined with organizational data automation and performance improvements, it provides a solid foundation for scaling gSignature in organizations of all sizes.

If you are using a paid plan or planning to implement one, the new upfront model will allow you to plan your budget and team development much better, without any surprises on the billing side.

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