



Frequently Asked Questions (FAQ)
If you do not know the answer to your question, please contact us
Payment is made by default at the end of each month via card, based on monthly billing periods. Alternatively, users can choose an annual upfront payment by card according to the selected plan or opt for an invoice with a bank transfer, subject to the specified payment deadline. If the services are used only for a partial billing period, the fee will be charged proportionally.
Payment is made in arrears, in monthly billing periods. If services are used during a partial billing period, the fee will be charged on a pro rata basis.
The fee is charged for each user for whom the customer has not used the option to exclude the email address from the central update of signatures. VAT will be added to the price.
The payment term is 14 days, from the issuance of the invoice. Invoices will be sent electronically - to the email address indicated in the order. If the customer delays payment of remuneration, interest will be charged at the statutory interest rate.
Termination of the services indicated in the offer must be made with 30 days' notice. With effect at the end of the month. Termination may be sent, via email (documentary form) by an authorized representative of the customer.
We stipulate that the termination of services referred to in the offer does not imply the termination of other services that you have ordered through us or through a Partner. Termination of other services you have ordered through the Partner does not also mean termination of the services indicated in this offer.
We are entitled to terminate the service specified in the offer with immediate effect, in particular in case of:
a) violation by the customer of the terms of use of the gSignature service
b) arrears in payment of fees by the customer of more than 14 days
c) discontinuation of service by the gSignature provider.